成功管理变革的六个步骤

成功的管理变革必须要经过六个步骤排除六个层面的抗拒：

The Six Layers of Resistance to Change

Layer 1 - "We don't agree on the problem."

Identification and confirmation of the current constraint, usually perpetuated by a debilitating dilemma or chronic systemic conflict

Layer 2 - "We don't agree on a direction for a solution."

A breakthrough idea for dealing with the root cause of identified symptoms

Layer 3 - "We don't have an effective solution"

Clear vision of the system-wide solution, its desired outcomes, and its implications

Layer 4 - "Yes, but..." (Reservations about undesirable side effects)

Identification and consideration of concerns, reservations, and risks that may be encountered in implementing the proposed solution

Layer 5 - "We can't do it because..."

Identification of and planning to overcome obstacles to implementing the solution

Layer 6 - Unverbalized fear

Comprehensive "Change Management" for necessary personal buy-in of all key players

 

 

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