Roles in Change Request Management

Requestor creates an Service Message or a Change Request directly.

Service Desk Employee handles the Service Message and creates a Change Request.

Change Manager categorizes, approves and monitors Change Requests.

Change Advisory Board is the Steering Committee in the Change Management process.

Developer implements a change and hands over to the Tester.

Tester tests a change, sets status in the Change Document.

IT Operator takes care of software logistics.

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