1 ITIL execution requires fundamental change: Significant changes in culture and organizational behavior within IT are required to ensure the success of deploying streamlined IT processes. ITIL的执行，需要从根本上改变：显着的变化，文化与组织行为，它必须确保成功部署简化IT流程。
Critical Success Factor: Persistence. 成功的关键因素： 毅力。
2. People, process and technology: Any successful ITIL initiative should include an HR component, process-driven objective and technology-enhanced solution to optimize return on investment. 人，过程和技术：任何成功ITIL的倡议，应包括人力资源的组成， 过程驱动的目的和技术增强解决方案，以优化的投资回报率。
Critical Success Factor: Continuous focus on people, process and technology (but mostly people). 成功的关键因素： 连续侧重于人，过程和技术（但多数人） 。

3. Communication is key: The end game will most likely rely on significant buy-in from all levels of the organization, facilitated by consistent and frequent communications within and outside of IT. 沟通是关键：下场比赛，将最有可能依靠重大收购中，从各个层面的组织，促进了一致的，频繁的沟通与外界的。
Critical Success Factor: Successful communications keep the stakeholder in mind and answer the question "What's in it for me?" 成功的关键因素： 成功的通信保持利益相关者的心目中，并回答这个问题： " 什么的，在它为我" ？
4. Capitalize on the power of process automation: For higher levels of maturity, ITIL requires a degree of automation to effectively facilitate IT processes. 利用这一权力的过程自动化：更高层次的成熟度， ITIL的要求，自动化程度，有力地促进了IT流程。
Critical Success Factor: Automation coupled with integration is will exponentially drive IT process maturity. 成功的关键因素： 自动化，再加上一体化，是将指数驾驶它的过程中成熟的表现。
5. Establish ownership and accountability for IT processes: Communications related to process ownership, sponsors and advisors are critical to developing and implementing IT processes. 建立所有权和问责制度，为IT流程：通信与所有权的过程中，保荐人及顾问，是至关重要的制定和实施IT流程。
Critical Success Factor: Ensure all roles and responsibilities related to ongoing process maturity are fully documented. 成功的关键因素： 确保所有的角色和职责有关的持续不断的过程成熟度得到充分记载。
6. Process Implementation requires a strong sales CAMpaign: Approach the deployment of process implementation and improvement with 1/3 design effort and 2/3 salesmanship. 实施过程中，需要一个强大的销售活动：做法部署过程中的实施和完善与1 / 3设计的努力和2 / 3推销术。
Critical Success Factor: Establish a feedback loop for sponsors and the underlying management structure. 成功的关键因素是： 建立一个反馈环路，为赞助商及背后的管理结构。
7. Change Mgt. 改变mgt 。 is the guardian of the production infrastructure: Change Management is a vital interface to the Release and Configuration Management processes. 是监护人的生产基础设施：变更管理是一个很重要的接口，以释放和配置管理流程。
Critical Success Factor: The relationship between Change, Release and Config needs to be strong and reinforced. 成功的关键因素： 之间的关系变化，释放和配置需求继续强劲及钢筋。
8. Build with IT process integration in mind : Although a stand-alone CMDB or proprietary Change Management system  may add value to an ITO, lack of proactive planning (eg common data structures) will undoubtedly minimize overall service provision. 建立与流程的整合记 ：虽然一个单独的CMDB的或所有权的变更管理系统，可增值的一个伊藤，缺乏积极主动的规划（如公用数据结构），无疑将最大限度地减少整体的服务条款。
Critical Success Factor: Don't develop anything in a silo; promote an environment of inclusion. 成功的关键因素： 不发展什么，在筒仓;促进环境列入议程。
9. Know your Service Management dependencies : ITIL has its own set of critical dependencies and isn't an "object-oriented" methodology. 9 。了解你的服务管理属地： ITIL的有它自己的一套关键相依，是不是一种"面向对象 " 的方法。 For example, SLM requires an SLA that is dependent upon one or more OLAs and/or UCs to ensure success. 举例来说，解运，需要一个SLA的是依赖于一个或一个以上普通计划和/或ucs ，以确保成功。
Critical Success Factor: Ensure you obtain sign-off from the business. 成功的关键因素：确保你得到签署过来自商界。
10.Establish a consistent measurement framework : Critical to the ongoing maturity of your IT processes, establishing a standard, consistent approach to monitoring and reporting relative to core IT process improvements will ensure continued visibility and sponsorship. 建立一个一致的测量框架 ：关键要不断成熟，你的IT流程，建立一个标准的，一致的方式，以监测和报告工作相对核心的IT流程改善，将确保继续能见度和赞助。
Critical Success Factor: Don't forget to establish an initial IT process maturity baseline. ◊ 成功的关键因素： 不要忘了建立一个初步的，它的过程成熟度的基准。