大的话可以从5W1H来描述 简单的话，回答what就可以了，阐述其特点。 呵呵，怎么描述，秋水应当比我熟

向做得最好的人学习

谢谢楼上的各位 希望更多的人能够发表自己的意见

希望秋水能够把这个作为一个KM交流的主题拿出来让大家探讨

“萧秋水”说的不错。不同的人理解的也不一样。针对不同的人有不同的答案。最终的目的是共鸣。

这个问题在论坛上已经有过多次讨论了，本身来讲，这样的问题没有一定的答案，我觉得倒是可以发起另外一个议题，请对KM还不熟悉的朋友，谈谈自己理解的知识管理，这样的话，我们就会发现双方理解上的差异，也就容易明白我们如何进行阐述。

这个问题可以放在线下交流的时候作为一个主题了！

文档管理属于图书管理的范围吧?我一直觉得KM应该覆盖更广的面,因为knowledge这种东西很难衡量.

At Knowledge Praxis, we define knowledge management as a business activity with two primary aspects: 1.Treating the knowledge component of business activities as an explicit concern of business reflected in strategy, policy, and practice at all levels of the organization. 2.Making a direct connection between an organization’s intellectual assets ?both explicit [recorded] and tacit [personal know-how] ?and positive business results. In practice, knowledge management often encompasses identifying and mapping intellectual assets within the organization, generating new knowledge for competitive advantage within the organization, making vast amounts of corporate information accessible, sharing of best practices, and technology that enables all of the above ?including groupware and intranets. That covers a lot of ground. And it should, because applying knowledge to work is integral to most business activities. Knowledge management is hard to define precisely and simply. (The definition also leapfrogs the task of defining "knowledge" itself. We’ll get to that later.) That’s not surprising. How would a nurse or doctor define "health care" succinctly? How would a CEO describe "management"? How would a CFO describe "compensation"? Each of those domains is complex, with many sub-areas of specialization. Nevertheless, we know "health care" and "management" when we see them, and we understand the major goals and activities of those domains. 我觉得这段解释还行,可以参考下.

http://www.km-forum.org/what_is.htm 这里提供了KM论坛时不同人的不同见解,也可以参考下看看. 个人认为,有时不要把简单的东西复杂化了.