SAN JOSE, Calif.--(BUSINESS WIRE)--Pillar Data Systems, a leading provider of enterprise storage systems, today announced UPS Supply Chain Solutions as its logistics provider to coordinate rapid response for high-value component parts distribution for increased flexibility to current and future customers.

Coupled with the company’s current North American field services partnership with Anacomp, a leading provider of document and business process management (BPM) services, these relationships will enable Pillar to ensure maximized uptime for its customers through reliable and timely support, increase its global footprint and bolster the company’s established network of partnerships with best-of-breed, regional service providers. Anacomp is highly regarded in the document and business process outsourcing realms as a dependable service partner with a reputation for customer service excellence, and the company’s multi-vendor services are a powerful resource for companies to keep their business-critical systems up and running. Pillar’s strategy to select high quality regional service providers, such as UPS and Anacomp, reinforces its commitment to customer service responsiveness.

“Customer care is number one in our core values at Pillar, and there was a strong customer requirement for us to further our reach,” said Dave McCroskey, vice president of customer service for Pillar Data Systems. “With the addition of both Anacomp in North America and UPS, we will continue to provide our customers with the utmost in professional services and logistics support – placing Pillar’s service capabilities among the very best in the industry.”

Additional benefits include the following:

• The UPS Supply Chain Solutions central parts distribution operation offers end-of-runway access to UPS Worldport, the most technologically advanced air package sorting hub in the world, to speed air express delivery across the U.S. or international destinations;
• UPS will provide systems integration with Pillar’s IT infrastructure, providing the visibility to manage millions of dollars of inventory in real time; and
• Anacomp possesses both dedicated engineering talent and an established network of best-of-breed regional service partners worldwide.

“We look forward to continuing our field service support partnership with Pillar,” said Art DiScipio, Anacomp’s Senior Vice President and General Manager of Multi-Vendor Services. “Our strong leadership position in offering vendor-neutral support of storage equipment, network devices and peripherals will continue to remain in line with Pillar’s enterprise storage systems, providing customer base with the highest quality, best trained field engineers available to industry.”