Business Intelligence: The Object of the Game: Continuity
By Susan Osterfelt
Is your company built to last? That is the question posed by a thought-
provoking book written by Richard Foster and Sarah Kaplan. The book is
Creative Destruction: Why Companies That Are Built to Last Underperform the
Market ?and How to Successfully Transform Them (Currency Books, April 2001).
One of the the...
普华永道 business Continuity planning...
...
This Federal Financial Institutions Examination Council (FFIEC) Business ContinuityPlanning booklet provides guidance and examination procedures to assist examiners inevaluating financial institution and service provider risk management processes to ensurethe availability of critical financial services....
...on Beazley, chairman of the Strategic Leadership Group, a consultancy based in Washington, D.C.
Is there a way to retain employee knowledge even after the employees are gone? Beazley, coauthor of Continuity Management: Preserving Corporate Knowledge and Productivity When Employees Leave, thinks he has the solution. His Continuity management program is designed to capture and cultivate operatio...
...ell, 1793
CONTENTS
Preface to the new edition i
Foreword iii
Introduction 1
1. Consciousness, humans and complexity 13 00
2. Science, knowledge and energy 35 0
3. Order and disorder, Continuity and disContinuity 53
4. Being, language...
Scenario Solutions提供ITIL的理论培训，同时分享微软内部的IT运维经验。包括：IT Service Desk (服务台) 、突发事件管理 Incident Management、问题管理与控制 Problem Management、配置管理 Configuration Management、变更管理 Change Management、发布管理 Release Management、服务级别管理 Service Level Management、可用性管理 Availability Management、IT服务连续性管理 IT Service Continuity Management、IT服务性能/能力管理 Capacity Management。最后培训如何基于微软门户技术快速实现一个ITSM系统（包括service desk, incident manageme...
... Liederbach, IBM's vice president for the health care industry, said the company will host all of the clinical and business applications for the three hospitals and provide disaster recovery/business Continuity systems outside of Manhattan.
The hospitals expect IBM to split the common IT infrastructure into three entities by mid-2005, providing each hospital with total IT independence as they mov...
...ds and procedures
· Ensure the compliance on the regulatory requirement in security aspect.
· User ID administration on both application and system levels.
· Manage disaster recovery and business Continuity plan, manage regular drill execution
· Custody of high-privilege ID, keys and certificates and provides key management such as key generation, injection, certificate deployment, key invent...
... scope, responsibilities may vary from project management, functional or technical consulting. Our consultants will usually follow the entire project, from presales to delivery and go live, to ensure Continuity in our service to customers.
Requirements:
* Experience implementing mid-size ERP systems or EAM systems
* Self-motivated and able to work independently in a fast-growing bus...
ITIL 简介 －3 八、IT服务提供 -Service Delivery1、服务级别管理 - Service Level Mgmt 2、可用性管理流程 - Availability Mgmt3、持续性管理流程 - Continuity Mgmt 4、IT能力管理流程 - Capacity Mgmt5、IT服务财务管理流程 - Financial MgmtIT服务提供流程如下图:九、IT服务支持/ 提供 - Service Delivery十、影响服务优先级的因素 十一、服务支持与服务提供相关联 十二、ITIL的分布实施方案十三、ITIL实施的关键因素-PPT 1.People 优化配置服务组织结构－加强ITIL方法和服务技能培训2.Process运行规范的服务支持流程－明确角色和职责3.Technology利用先进的技术手段－ITSM软件系统－科学的统计分析模型...
HP, Hitachi to offer disaster recovery services
Hewlett-Packard Co. yesterday said it has extended a multibillion-dollar reseller agreement with Hitachi Data Systems Corp. to continue offering Hitachi's high-end Lightning 9900 series array under the StorageWorks XP brand. The two storage giants also agreed to offer disaster recovery and business Continuity systems and services together.
HP ex...
AMTeam.org消息：IBM最近宣布了其在远距离数据复制技术方面的最新成果－商务连续技术（business
Continuity technology）－IBM的这项技术与同类技术相比，其复制速度要快3倍。
该技术被称作TotalStorage Global Mirror，是以IBM的ESS（Enterprise Storage
Server）企业级存储服务器为基础的，它可以让用户在远达180英里的两端备份数据，而延迟时间只有3～5秒。
Global Mirror（全球镜像技术）也可以算作TotalStorage Resiliency
Family的一部分，后者还包括FlashCopy, Peer-to-Peer Remote Copy（对等远程拷贝） 以及Geographically
Dispersed Parallel Sysplex...
MTeam.org消息：5月19日，惠普发布了旨在帮助中小企业文件系统避免受到安全和灾害威胁的安全程序。
为了强调连续性和灾难预期的重要性，惠普引用了德州大学最近的一份研究报告，称目前有43%的公司承受过由于灾难造成的大量文件丢失的损失，其中51%的公司在发生文件损失后的两年内倒闭。
惠普这个安全程序可以帮助企业防止计算机病毒、间谍软件、垃圾邮件、非法入侵的攻击，同时，可以自动获得、传递和保护信息，并且可以将这些信息很快的复原。该程序当系统遇到例如断电、洪水、泥石流、飓风、雷雨等情况时依然会继续运行。
惠普中小企业战略高级分析师克里斯.李伯特称：“惠普是通过全面考察可能会给企业带来负面影响的所有情况来设计该安全程序，以确保文件得到保护、IT的安全和有效。”
详细信息请察看：http://www.enterprisestorageforum.com/Continuity/news...
AMTeam.org消息：网络存储行业协会（Storage Networking Industry
Association；SNIA）的用户协会（End-User Council；EUC）2005年调查发现，厂商最该解决的第一要务为“可靠性”（reliability）问题。
2005 EUC
Survey以“储存管理”为题，调查储存管理的挑战，其中有92%的受访者认为储存管理系统的可靠性最重要；其次是85%的受访者将资料恢复及企业永续（business
Continuity）；认为成本控制很重要的占80%。其它包括安全性、应用软件的效能以及符合政府政策的比例都高达65%以上，其中，相较于小型企业，中大型企业也较重视符合政府政策这一项议题。
这是
EUC的第二次使用者调查，于今年八月间展开，参与者共有252位企业使用者。距第...
...nturies 1The Heritage from the “Dark Ages” 1 An Age ofDemographic Expansion 9 Change and Progress onthe Land 13 Towns and Industries 22 The Growthof Trade 27 A New Europe 34Two Change and Continuity in the European Economy,Fourteenth through Eighteenth Centuries 37Progress in Technology 38 New and Old Trade Routes 50Manufactures in Town and Country 59Shifts in Economic Primacy 63 Easte...
...l (cont’d.)
Estimated costs and trade-offs from alternatives
Impact on other processes
Risks and benefits
Proposed action plan
BPR Success Factors
Ensure management commitment
Ensure Continuity and consistency
Limit the scope of change
BPR Success Factors
Measure performance before and after the redesign
Use appropriate tools and methods
Get the right teams for BPR pr...
...
Earlier this month, New York-based American International Group Inc. (AIG) announced the opening of a new 200,000-square-foot data center facility in Fort Worth, Texas, which will provide business Continuity and disaster recovery capabilities to AIG member companies. The centers have 150TB of storage capacity and asynchronously mirror all changes to production data
Mark Popolano, cio at AIG, s...
...f Visioning
The process and outcomes of visioning may seem vague and superfluous. The
long-term benefits are substantial, however. Visioning:
Breaks you out of boundary thinking.
Provides Continuity and avoids the stutter effect of planning fits and
starts.
Identifies direction and purpose.
Alerts stakeholders to needed change.
Promotes interest and commitment.
Prom...
业务持续管理(Business Continuity management )
BCM
(业务持续管理)作为一个相对比较新的概念，特指一种整体管理流程，该流程的目标在于确定可能发生的冲击及对企业运作造成的威胁，并提供一个架构来阻止或有效地抵消这些威胁。
BCM是一种整体管理流程，它能够确定可能发生的冲击及对企业运作造成的威胁，并提供一个架构来阻止或有效的抵消这些威胁，以保护股东的利益、公司的名誉及品牌。
业务连续性对确保灾难发生时企业的生存是至关重要的，不过与之同等重要的是要保证企业日常的业务运行平稳有序。
就实际情况来看，远至美国“9.11”事件和北美大停电，2003年横扫全球的“非典”疫情，都让世界各国政府和企业深切体会到灾难事件对企业业务正常秩序能够造成的严重影响，对国民经济繁荣发展产生的重大冲击，突如其来的灾难事件甚至会给一些企业带来灭顶之灾。相反，...
...年3月聘用了Mark Hurd作为他们新的主席和CEO后，该公司一直倡导一种稳健的经营理念，他们不计划对其业务模式进行任何重大的改变。而L...
... business activity boom by the middle of the decade (see
"Side Effects of Military Spending: Innovations Through 2010," SPA-14-9383).
Inside businesses, sponsors of security, privacy and business Continuity
programs will practically "write their own ticket" for funding and resources,
possibly siphoning off investment funds from other areas. Be wary, however:
Beneath the "busy-ness" surro...
...er representatives, outsourcer relationship managers, key vendors, and business partners that ideally had responsibility for overseeing the original outsourcing arrangement. This dual role can ensure Continuity during the backsourcing transition process.
In summary, it is imp...
...lly implement within an aggressive three-week period."
Make Your Resume Tell a Story
"I want the resume to tell me a story and have some indication of an overall objective and follow-through—some Continuity between that objective and the work history," says Golemme.
Huurman agrees. "With recruiters being inundated with resumes, they are really going to take the time to look at ones that hav...
...igence Data mining Data warehousing Business intelligence 冷门的技能是：Programming 编程 Routine coding Systems testing Support and help desk Operations - server hosting, telecommunications, operating systems Continuity and recovery Legacy skills 详细参见这篇Hot Skills, Cold Skills 国内一些网站已经有关于这篇的直接或间接的转载介绍。所谓热门还是冷门，主要取决于市场需求，以及职业的"可替代性"门槛之高低。而美国和中国，很多方面，差异之大，可以是天壤之别。 "天无二日，国无二主"，千百年来，中国人都是...
AMTeam.org消息：日前，国务院信息化办公室（以下简称国信办）根据我国灾备市场的现状和即将进入规模发展时期的需要，联合银行、电力、民航、铁路、证券、税务、海关、保险等国内八大重点行业及北京、上海、广东三地政府和中国第一家、也是唯一一家获得公安部和中国人民银行“灾难备份服务企业资质认证”的GDS(Global
Data Solutions Ltd)公司，编制了“信息系统灾难恢复规划指南”。
在此之前，由国家主管部门、八大重点行业信息安全领域的负责人，业内资深人士和GDS的灾备专家组成的工作组，分别在深圳和北京召开了三次会议，就“指南”的具体内容和细节进行了讨论。
据“指南”的主要起草人之一，国内第一个拥有国际灾难备份组织DRII颁发的CBCP(Certified Business Continuity
Professional)灾难备份专家证书的GDS
灾备...
...uct lines.
HP
will continue to leverage its existing resources to address five critical "pain
points" facing IT executives, she said – consolid...
正確的思維方法，常使凡人變成天才。良好的思維方法能使我們從錯綜複雜的事物中找到突破；沒有創意，不是你的腦子有問題，而是你的思考模式不對；其實，在日常思維的過程中，往往因情況複雜，容易自己把自己給圈起來，我們需要跳脫以往的思考模式，才能有較大的思考突破，人們的思考技巧和能力當然是可以改進的。「水平思考法」的理論基礎，是跳脫過去常軌的、縱向式的思考，改採橫向式的、不按牌理出牌的思考方式。另類思考往往能夠帶給我們驚喜的答案 水平思考與垂直思考差異性垂直思考（vertical thinking）水平思考 （Lateral Thinking） 找出事情最好、最正確的方法想想有沒有其他看事情的方法，換個角度來思考一下判斷什麼是對的，投注於此尋找替代方案傳統邏輯思考，特性是連貫性（Continuity）特性就是不連貫（disContinuity）判定什麼是...
在当今全球化成为世界政治、经济、文化发展的客观趋势的背景下，民族文化成为国家与地区之间交流的主要内容，也成为一个国家和民族的世界影响力的重要方面。如2004年希腊奥运和2008年中国奥运标志设计的成功就是民族文化在设计中的成功范例。文脉，英文即Cultural Continuity一词，在设计学中，有所谓“文脉主义”的传统，即指在设计中对于文化事物（符号、物件）的应用、制造工艺的发掘、文化精神（审美心理和价值精神）的传承。对本土文化资源的自觉和文化精神和审美意识的应用的前提，则是对中国的文化的起源、发展；符号特征、审美特点的深入了解和把握。在英文中，也有所谓的cultural context,文化语境。context原意指语言学中的“上下文”，即说话者的前言后语，因此在语言应用中也被称作“语境”。有时，被引申为一事物在...
...解。想想如果客户能够接触了ITIL v3，那么他们的疑惑早就得到解答了。 ITIL V2 ProcessPrimary ITIL V3 BookAvailability Management Service DesignCapacity Management Service DesignFinancial Management Service StrategiesIT Service Continuity ManagementServic...
在当今服务导向的业务环境下，企业业务持续运作的能力，在很大程度上决定了其在市场上的竞争优势。对那些业务运作较多地依赖于IT的企业而言，IT服务持续运作的能力则成为决定企业竞争优势的直接因素。尤其是在发生重大灾难的情况下，如何确保IT服务运作的持续性，是值得IT服务管理人员特别关注的问题。在美国“9.11”事件之后，人们越发认识到加强IT服务持续性管理的重要性。1. BCM与ITSCM BCM，即业务持续性管理（Business Continuity Management），是指将业务运作所面临的风险控制在最低水平，以及在业务运作中断后立即恢复业务运作的业务管理流程。组织实施这一流程的根本目的在于确保组织业务的持续运作，其关注的对象是所有影响组织业务持续运作的因素。业务持续性管理一...
...p;
Capacity
Management
4.
Availability
Management
5.
IT service
Continuity Management
Service
Support
1.
Service Desk
2.
Configuration
Manage...
...普遍碰到关键员工流失的困惑。眼看着辛苦培养的人才离去，或跳槽高就，或追逐自由，或寻找自我，企业重要的核心竞争力——知识、技术、关系等，也像水银泻地，转眼流失。前微软全球副总裁李开复加盟Google后，双方马上剑拔弩张、对峙公堂，虽然双方经过协商得到和解，但绝对是当下日益激烈地“人才战”的一个典型缩影。 近来知识延续管理（Knowledge Continuity Management）的兴起，就是为了解决让企业难以抵挡的出走风潮而诞生的管理新技术。知识延续管理指员工转岗、离职、辞退、退休时对其核心知识进行传递和转移的活动，其中包括显性知识及隐性知识，也包括个人知识和组织的知识。华盛顿大学策略领导小组主席毕礼（H. Beazley）在新书《延续管理》（Continuity Management）中，提出了组织知识延续的概念与方法，由此可...
...irect reports as befits our complex, heterogeneous organization. 3. Enterprisewide concerns—including business processes and workflows, security and privacy, risk management (including business Continuity and compliance) and quality improvement. The CIO sets policies in collaboration with other executives as appropriate and delivers necessary tools and systems. The CIO’s organization is resp...
... development effort. I encourage you, as a leader, to make the investment in sustained leadership development. It will pay tremendous dividends and help give you and your IT organization leverage and Continuity. Passion: The Organizational Energy Level Passion for the job is hard to manufacture, but when present, it is contagious. Enthusiasm from a leader enables people to sustain themselves throu...
...an do this by incorporating feel-good, intangible benefits such as: Fast start-up pilot programs Pay-for-performance contracts Easy integration and guaranteed compliance with regulations and business Continuity plans Service delivery above and beyond SLAs Free services that lower customers’ operating costs (for example, process and cost benchmarks, access to training)While delivering against finan...
... that good planning involves forecasting demand. Here, supply chain planning systems are letting users do things such as forecast where there is no previous history — using leading indicators such as Continuity or lifecycle curve — as well as applying "consensus" forecasting techniques, where demand is projected by sales, marketing and operations. The views are then blended and displayed graphical...
将适当的知识，在适当的时机，传给适当的人。
现在的管理和过去不同。知识延续成为一项新管理功能，知识已成为企业的主要资产。
你的公司占有诸多竞争优势：多样化产品、价格低、品质高、服务到家，或以上皆备。但别忘了，在信息时代中，竞争优势的中心是知识。
延续管理（Continuity Management）就是知识延续管理，也就是将调职、辞职、解雇或退休员工的关键知识转移给继任员工。
你的公司是否出现以下七大知识中断危机？
危机一、知识真空：少数拥有重要关键知识的员工离职，重要关键知识随之消失，造成知识真空。
危机二、知识恐慌：当组织中的某个人或某份文件有新聘人员所需要的知识，却只有离职员工知道这个人或文件在哪里的时候，称之为「知识恐慌」。
危机三、知识困惑：继任员工虽可取得知识，但取得的知识不够充足、不易理解或过于凌乱，无法有效利用。
危机四、信息...
...w Approach for IT?
Now, consider the portfolio-based asset allocation model applied to IT planning. Here, the set of goals might be: revenue growth, cost reduction, regulatory mandate and business Continuity. Answering how much of the overall IT capital and operating budget should be allocated to each of these is a question of considerable depth, and one that requires input from across the orga...
...华区大型主机事业部总经理方展骥先生介绍，2002年，IBM出售的主机产品中，75%的应用都是区别于传统业务的新应用，向电信、政府、电力、制造、汽车、铁路等行业拓展已经成为了IBM
z系列一个最重要的目标。
为了向新的应用领域快速迈进，2003年，IBM将以齐全的解决方案体现大型主机的价值。IBM
z系列服务器结合行业的应用特点提出了4大解决方案，包括业务连贯与灾难恢复（Business Continuity and
Recovery）、企业应用和电子商务（Enterprise Consolidation with Linux）、基于Linux的服务器整合（Server
Consolidation with Linux），以及技术性升级（Technology upgrades）。
当今时代，开放已经成了一个标志性的名词，在此背景下，Linux的蓬勃发展也就不足为奇了，而I...
北电网络IP-VPN解决方案协助企业不间断营运
面对目前SARS非常时期，许多企业纷纷规划持续营运(business
Continuity)计划，以设立第二办公室或让员工在家办公等应变措施，来降低风险维持正常营运。北电网络 Contivity系列的IP VPN
解决方案，可为企业提供最佳信息安全解决方案，即使员工居家办公，只要透过VPN架构，仍可维持安全的数据传输，以保持企业正常营运。
VPN是企业建构与外部连接的安全完善网络架构，并提供企业 Internet 及Intranet传输的最佳保障。它具备Home
Office功能，员工在任何地方只要透过Internet皆可快速安全地登入公司内部网络办公作业。
北电网络企业网络事业部副总经理傅怡慈表示：「自SARS疫情爆发以来，北电网络持续接获市场上询问IP-VPN相关产品的电话。北电网络的Contivity
IP...
...访问控制（Access Control System and Methodology）4. 密码学（Cryptography）5. 操作安全（Operations Security）6. 安全体系结构和模型（Security Architecture and Models）7. 应用开发安全（Application Development Security）8. 业务连续性计划（Business Continuity Planning）9. 物理安全（Physical Security）10. 法律、调查和道德（Law, Investigations, and Ethics） 培训特点 业界悠久和享有盛誉的CISSP及安全培训体系 &nbs...
... IS Audit Process
406 IT Governance
430 Sy...
...Procedures 财务报表 Financial Statements 财务分析Financial Analysis 会计主体假设 Separate-entity Assumption 货币计量假设 Unit-of-measure Assumption 持续经营假设 Continuity（Going-concern） Assumption 会计分期假设 Time-period Assumption 资产 Asset 负债 Liability 业主权益 Owners Equity 收入 Revenue 费用 Exp...
...-28
Protecting Data and Applications.pdf (0/44) 04-28
Introduction to Enterprise Data Recovery.pdf (0/48) 04-28
Introduction to Enterprise Data Recovery planning.pdf (0/37) 04-28
IBM Business Continuity and Recovery Services.pdf (0/59) 04-28
hp business Continuity services.pdf (0/52) 04-28
GiantThoughts_Sep2001_DataCenterNetworking.pdf (0/30) 04-28
dotorgfoundation-response-gartner-2...
...gard can be used of. Therefore oil refinery industry should, guided by the relevant theory, ingeniously carry out works highlighting the revolutionary character of the measures while considering the Continuity of the work. In the course of actual operation, systematical upgrading should go with brand-new design, sectional application should combine with internal integration, intelligent and ably ...
... and metrics having strategic value close to real time. BAM offers
enterprises the ability to increase the efficiency of their business processes
and increase customer satisfaction by improving the Continuity and quality of
relationships.
3. How to become an Agile Organization in Real Life
What actually are Business Process Management or Balanced Scorecard in
practice? How can they be integr...
...h money we have to invest, and we all have to agree on how much will go into R&D, sales, marketing, and tactical initiatives.
The restructuring also forced a degree of organizational stability and Continuity. Historically, Microsoft had a major reorganization once a year that coincided with our budgeting in the spring. This process worked very well when we were smaller, had fewer units in fewer...
...普则选择和软件公司达成合作关系来达成同样的目的，不像EMC
什么都买下来成为自己的。我认为，这样的作法迫使客户采购时要同时考虑许多因素，反而让事情变复杂。
问：IBM 最近在高端存储上，强调CPU 的高性能，惠普如何看待这种作法？
答：有一点我们和EMC 倒英雄所见略同。我们都认为存储是为了协助客户解决问题，像是信息整合（consolidation ）、业务永续经营（business
Continuity ）以及法令遵循（regulatory compliance ）等等，而不是纯粹速度问题，当然你也会提到iSCSI 的支持、ProLiant
提供容易使用而统一管理的界面，这些是技术问题，但这并不只是讨论的第一项目。
问：惠普在谈到公用运算（Utility Computing
）时，存储产品也包含在这项服务（offering）。不过曾有分析师认为，现在的公用运算的计价...
...创新型信息技术，我们期待着为北京市民提升城市运作效率以及服务质量。”
易安信和北京的此次合作将有助于改变北京市政府与市民之间的互动方式。具体地说，这次合作将包括：
电子政务架构 (eGovernment Architecture) --
易安信将帮助北京政府开发并制定信息基础架构和信息安全标准，并且该公司还将按照需要升级电子政务信息生命周期管理架构。
商业连贯性计划 (Business Continuity Plan) --
易安信将协助开发数据恢复信息基础架构并设立一个商业连贯性/支持中心和信息安全实验室，以确保商业的连贯性和信息的可获得性。
市民中心 (Citizen Center) -- 易安信将协助开发用于市民体验中心 (Citizen
Experience Center) 的信息基础架构。这个中心将提供功能强大的网络接口，从而使网速更快、服务更上一层楼。
数...
